Privacy Policy

Effective Date: 11/24/2025

This Privacy Policy explains how Titan Pulse LLC ("Titan Pulse," "we," "us," or "our") collects, uses, stores,

and protects personal information when you visit titanpulse.io, use our AI marketing services, or interact

with our systems. It also outlines your rights under major privacy regulations, including the GDPR, CCPA/

CPRA, and other applicable laws.

If you do not agree with this Privacy Policy, please do not use our services.

1. Company Information

Company Name: Titan Pulse LLC

Website: titanpulse.io

Contact Email: [email protected]

Address: 1603 Capitol Avenue Suite 413J PMB 1694, Cheyenne, Wyoming 82001

2. Services Covered

This Privacy Policy applies to all Titan Pulse services, including: - AI voice agents - AI chatbots - Marketing

automation tools - Digital marketing services - Third-party integrations (e.g., GoHighLevel, Twilio, OpenAI,

Google Analytics)

3. What Data We Collect

We collect information from our clients and from our clients’ customers as necessary to deliver our AI and

marketing services.

3.1 Data We Collect from Clients

Full name

Email address

Phone number

Business name & business information

Phone numbers may be shared and/or sold.

Payment information (processed via third-party payment processors)

Account login details

Communications and support inquiries

3.2 Data We Collect from Client Customers

Our AI voice agents, chatbots, and automations may collect: - Names - Email addresses - Phone numbers -

Customer inquiries - Order or reservation details - Call recordings - Call metadata (timestamps, call

duration, caller ID) - Chat transcripts - User behavior data when interacting with chatbots

3.3 Automatically Collected Data

When accessing titanpulse.io or certain services: - IP address - Browser type and device information -

Referring URLs - Pages visited & usage patterns - Cookies and tracking technologies

3.4 Cookies and Tracking Tools

We use cookies, pixels, and analytics tools such as Google Analytics to: - Analyze website traffic - Improve

user experience - Personalize marketing

Users may opt out of cookies via browser settings.

4. How We Use Your Data

We use collected data to: 1. Deliver and improve AI voice agents, chatbots, and marketing automation

features 2. Personalize and optimize AI system responses 3. Set up and manage client accounts 4. Provide

customer support 5. Process payments (via Stripe, PayPal, or other processors) 6. Improve website

performance and analytics 7. Help clients manage communications with their customers 8. Maintain

security and prevent fraud 9. Send important service updates and marketing communications

4.1 AI-Specific Data Usage

Titan Pulse uses client and customer data to: - Train, customize, and optimize AI voice and chatbot systems -

Improve accuracy of automated responses - Enhance workflow automation

We do not use your data to train public or shared AI models.

5. Legal Bases for Processing (GDPR)

We process personal data based on: - Contract necessity (providing purchased services) - Legitimate

interest (improving services, detecting fraud) - Consent (cookies, certain marketing activities) - Legal

obligation (record keeping, compliance)

6. How We Share Data

We may share data with:

6.1 Third-Party Service Providers

Including but not limited to: - GoHighLevel (CRM & marketing tools) - Twilio (communications

infrastructure) - OpenAI (AI processing) - AWS / Google Cloud (data hosting & storage) - Stripe / PayPal

(payment processing) - Google Analytics (analytics & tracking)

These providers process data on our behalf and are bound by contractual privacy obligations.

6.2 Legal Requirements

We may share data if required by: - Law enforcement - Court orders - Applicable legal regulations

6.3 Business Transfers

In the event of a merger or acquisition, your data may be transferred as part of business assets.

We never sell personal data.

7. Data Retention

We retain personal data only as long as necessary to: - Provide services - Meet legal, tax, or accounting

requirements

Retention Periods

Client account data: retained for the life of the account + up to 2 years

Call recordings: default retention is 12–24 months unless otherwise requested

Chat transcripts: retained for service delivery; customizable by client

Cookies and analytics: per browser or tool settings

Clients may request earlier deletion.

8. How We Protect Your Data

We implement industry-standard administrative, technical, and physical safeguards, including: - Encrypted

data storage - Secure cloud infrastructure (AWS / Google Cloud) - Access controls and authentication -

Regular security audits - Firewall and threat monitoring systems

No method of transmission is fully secure, but we take reasonable steps to protect your data.

9. International Data Transfers

If you are located outside the United States, your data may be transferred to U.S.-based servers.

We rely on: - Standard Contractual Clauses (SCCs) - Data Processing Agreements (DPAs) - Other safeguards

required under GDPR

10. User Rights

Depending on your location, you may have rights including:

Under GDPR (EU/UK):

Access your personal data

Request deletion (“right to be forgotten”)

Correct inaccurate information

Data portability

Restrict processing

Object to processing

Withdraw consent

Under CCPA/CPRA (California):

Right to know what data is collected

Right to delete personal data

Right to correct data

Right to opt out of data sharing/sale

Right to non-discrimination for exercising rights

To make a request, contact: [email protected]

11. Opt-Out Options

You may opt out of: - Marketing emails (via unsubscribe links) - SMS messages (reply "STOP") - Cookie

tracking (via browser settings or cookie pop-up) - AI data usage (upon request; may limit functionality)

12. Call Recordings & Transcripts

Our systems may record calls and store transcripts.

Clients are responsible for ensuring: - Proper consent from callers - Compliance with local two-party

recording laws

Titan Pulse uses recordings to: - Improve AI accuracy - Provide analytics - Enhance customer service

automation

Recordings will never be publicly shared.

13. Restaurant Industry–Specific Data Practices

Because Titan Pulse provides AI services for restaurants—including ordering assistance, reservations,

customer inquiries, and promotional campaigns—the following additional data handling practices apply:

13.1 Menu, Allergen, and Dietary Information

Restaurants may provide menu data that includes: - Ingredients - Allergen information - Nutritional details -

Dietary suitability (e.g., vegan, gluten-free)

Titan Pulse does not verify the accuracy of this information. Restaurants are solely responsible for: -

Keeping menu and allergen information accurate and up to date - Ensuring any statements made by AI

systems are based on accurate data

13.2 Reservation, Ordering, and Customer Communication Data

When AI systems handle reservation or ordering flows, we may process: - Customer party size - Preferred

dining time - Special requests - Order details - Pickup/delivery preferences

Restaurants must comply with: - Local health department communication requirements - State food service

regulations - Any brand-specific franchise standards (e.g., Giordano’s corporate requirements)

13.3 Call Recording and Customer Interaction Requirements

For restaurants taking orders or reservations via AI voice agents: - Client is responsible for ensuring

compliance with local two‑party consent call recording laws - Disclosures must be made to customers when

required

Titan Pulse provides tools but does not provide legal compliance scripts.

13.4 PCI Compliance for Payment-Related Workflows

If AI systems hand off users to a payment workflow: - All payments must be processed through

PCI‑compliant systems (e.g., Stripe, PayPal) - Titan Pulse does not store credit card numbers

Restaurants must ensure their POS or ordering system meets PCI DSS standards.

13.5 Local Restaurant Regulatory Requirements

Depending on the location, restaurants may be required to follow: - FDA Food Code (if applicable) - Local or

state restaurant licensing laws - Health inspection reporting requirements

Titan Pulse does not monitor for regulatory updates; Clients are responsible for ensuring compliance.

14. Children's Privacy

We do not knowingly collect personal information from children under 13 (or under 16 in the EU).

If we discover such data was collected, we will delete it promptly.

14. Data Breach Policy

In the event of a data breach, Titan Pulse will: 1. Investigate the incident 2. Notify affected individuals and

authorities as required 3. Take corrective action to secure systems 4. Maintain transparency throughout the

process

Notification timelines follow applicable legal requirements (GDPR, CCPA, etc.).

15. Marketing Communications

We may send: - Service updates - Promotions - Newsletters - Feature releases

You may opt out at any time.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be posted on titanpulse.io.

Continued use of the services following changes indicates acceptance of the revised policy.

17. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

Titan Pulse LLC

Email: [email protected]

Address: 1603 Capitol Avenue Suite 413J PMB 1694, Cheyenne, Wyoming 82001

By using Titan Pulse services, you agree to this Privacy Policy.

SMS/Text Messaging Policy

Titan Pulse collects and uses phone numbers to send transactional and marketing messages to clients who have explicitly opted in. We send approximately 2-4 messages per month including appointment reminders, service updates, and campaign notifications.

Data Collection: We collect phone numbers through our website forms, service agreements, and consultation requests.

Data Usage: Phone numbers are used solely for business communications related to our digital marketing services.

Opt-out: Users may opt out at any time by texting STOP to any message or by contacting us at [email] or [phone].
Data Protection: We do not sell or share phone numbers with third parties except as necessary to provide our services.